An Analysis Based on Marks and Spencer Annual Reports Essay

An Analysis Based on Marks and Spencer Annual Reports - Essay Example In 2007, Cash inflow from continuing operating activities had been increased by '259 million. Cash inflow from continuing operation in 2008 has been decreased by '206.6 million that has reflected a higher working capital outflow. In 2007, there was reduction in cash outflow on leasehold repayments as compared to 2006 and hence it resulted to an increase in the working capital which was accounted to be '114.1 million. Non Financial Performance Marks and Spencer's stores in UK are highly sophisticated and are established in such a way that it can offer most convenient shopping to the customers. According to the latest survey' Over 21 million people visit Marks and Spencer's stores each week' is highly important in a fluctuating market where competition among groceries and other large scale retailers are fierce (Your M&S- 2008) Amenities including vehicles parking and restaurants are available at its most stores. Around 300 Marks and Spencer stores in UK are equipped with entrance cameras that can record the number of people who visit the stores. It is helpful to establish the ratios between the visits numbers and sales. The annual report details its strategies that it is changed and technologies are upgraded in order to capture customer footfall more accurately. Marks and Spencer has introduced thermal image cameras in its stores that are more sensitive in picking up flow of individuals and separating groups of people as they walk into the stores (Your M&S-2008). The annual reports also indicate that Mystery Shopping strategy is another way used by Marks and Spencer in order to evaluate the service qualities and convenient shopping... This essay stresses that Marks and Spencer’s stores in UK are highly sophisticated and are established in such a way that it can offer most convenient shopping to the customers. According to the latest survey’ Over 21 million people visit Marks and Spencer’s stores each week’ is highly important in a fluctuating market where competition among groceries and other large scale retailers are fierce (Your M&S- 2008) Amenities including vehicles parking and restaurants are available at its most stores. Around 300 Marks and Spencer stores in UK are equipped with entrance cameras that can record the number of people who visit the stores. It is helpful to establish the ratios between the visits numbers and sales. As the paper declares the annual report details its strategies that it is changed and technologies are upgraded in order to capture customer footfall more accurately. Marks and Spencer has introduced thermal image cameras in its stores that are more sensitive in picking up flow of individuals and separating groups of people as they walk into the stores. The annual reports also indicate that Mystery Shopping strategy is another way used by Marks and Spencer in order to evaluate the service qualities and convenient shopping possibilities. Each of the stores will be anonymously visited once a month by the experts. Marks and Spencer has created a broad approach towards customer orientation programs. ‘Marks and Spencer’s new manifesto campaign goes a step further by introducing powerful messages on provenance and healthy eating.